Privacy Policy

Last updated: 12 October 2026

In short: We collect only the details you choose to share with us, such as your name, phone number and email. We use them to reply to you and to do the work you give us. We never sell your data, and we do not send marketing messages.

Naveen Pandey & Associates is a firm of Chartered Accountants at DG-2/7B, First Floor, Vikaspuri, New Delhi – 110018. This page explains what personal information we collect through cahnp.com, why we collect it and how we keep it safe.

We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. As Chartered Accountants, we are also bound by a professional duty to keep your information confidential.

Information we collect

Details you share with us

When you fill our contact form or book a consultation: your name, email address, mobile number and the service you need.
When you chat with us on the website, call us or send us a WhatsApp message: your name, number and whatever you choose to tell us.
When you become our client: the documents and financial details needed for your work, such as PAN, bank statements or income details. You usually share these with us directly, not through the website.

Details collected automatically

Basic visit data through Google Analytics, such as the pages you open, your device, your browser and your approximate city. This data does not tell us who you are.
Cookies, which are small files your browser saves. See “Cookies and third-party tools” below.

How we use your information

To reply to your enquiry and fix a time for your consultation.
To do the work you give us, such as tax filing, GST or company compliance.
To follow up with you about your enquiry or your ongoing work.
To understand how people use our website, so we can make it better.
To meet our legal, tax and professional duties.

We never sell, rent or trade your personal information. We do not send promotional or marketing messages. We contact you only when you have reached out to us through our enquiry form, booking form, WhatsApp or a phone call.

Cookies and third-party tools

Our website uses cookies and a few third-party tools that may collect limited data:

Google Analytics (through Google Tag Manager): to count website visits and see which pages are useful. Learn how Google uses information from sites that use its services.
Third-party tools for live chat, maps and reviews: these help you chat with us, find our office and read our Google reviews. They may set their own cookies. If you click our WhatsApp button, your chat continues on WhatsApp under its own privacy policy.

You can block or delete cookies in your browser settings. The website will still work, though a few features, such as the chat window, may not.

Who we share your information with

We share your information only when it is needed:

Service providers that host our website, store backups and deliver our emails. They get only what they need to do their job. Some of them, and Google, may store data on servers outside India.
Government portals, such as the Income Tax, GST or MCA portals, when we file returns or forms for you as part of your work.
Authorities, when the law, a court or a regulator, including the Institute of Chartered Accountants of India (ICAI), requires it.

How we keep your information safe

Our website runs on a secure (https) connection. We take regular backups, and only our team members who work on your file can see your records.

No website can promise complete security. So please never share passwords, OTPs or bank PINs through our forms or chat.

How long we keep your information

We keep enquiry details only for as long as we need them to reply and follow up. We keep client records for the period that tax, company and professional rules require. After that, we delete them safely.

Your rights

You can ask us to:

tell you what personal information we hold about you
correct or update it
delete it, unless the law requires us to keep it
stop using it, if you withdraw the consent you gave earlier
let another person use these rights for you, as the Digital Personal Data Protection Act, 2023 allows.

To make a request, write to us or call us using the details below. We will reply within a reasonable time.

Children’s privacy

Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18 through this website.

Changes to this policy

We may update this policy from time to time. You will always find the latest version on this page, with the date it was last updated.

Contact us and Grievance Officer

If you have a question or a complaint about your personal information, please contact our Grievance Officer:

CA Naveen Pandey

Founder, Naveen Pandey & Associates

DG-2/7B, First Floor, Vikaspuri, New Delhi – 110018

Phone / WhatsApp: +91-9958565400

Email: ca.naveenpandey@gmail.com

You can also reach us through our Contact Us page. Please also read our Disclaimer.